This Shipping and Delivery Policy clarifies the fulfillment, logistics, and digital transmission processes executed by STRUKTUR MANTAP SDN. BHD. (Company Registration No: 202501029917) for all transactions completed on sm-turnkey.com.
1. INSTANT DIGITAL FULFILLMENT (Design Blueprints, CAD Layouts & 3D Packs)
All ready-made architectural blueprints, 3D interior renderings, and CAD layout packages sold on this website are 100% digital assets.
– No physical parcel shipping, handling charges, packaging fees, or import customs duties apply to these items worldwide.
– Upon verified clearance of your credit card or FPX banking transaction, a secure direct download link will be generated instantly on your checkout confirmation screen.
– Simultaneously, an automated delivery confirmation email containing the full ZIP/PDF file download links will be dispatched immediately to your registered billing email address.
2. LOGISTICS FOR PHYSICAL HARDWARE & LOCAL ON-SITE MEASUREMENTS
For transactions involving physical architectural hardware components or engineering site measurement booking fees within Malaysia (primarily servicing the Kuching and wider Sarawak regions):
– Physical product delivery timelines, specialized lorry freight transit parameters, and technical on-site assessment schedules are customized and explicitly specified within the formal offline contract quotation issued by our local engineering team.
– Standard third-party commercial courier post (such as PosLaju or J&T) is not utilized for bespoke heavy built-in furniture or project deliveries unless explicitly requested and documented in writing.
3. DELIVERY FULFILLMENT DELAYS & TECHNICAL SUPPORT
For downloadable assets, if you do not receive the automated delivery email within 15 minutes after payment clearance, please check your email spam/junk folder or contact our technical support division immediately at support@sm-turnkey.com with your transaction receipt. We will manually verify your payment status and resend your engineering files within 24 business hours.
4. COMPANY DETAILS
STRUKTUR MANTAP SDN. BHD.
Registered Office: LOT 2564, 1ST FLOOR, WISMA KUEH HOCK KUI, JALAN SATOK, 93400 KUCHING, SARAWAK, MALAYSIA.
Official Contact Email: support@sm-turnkey.com
